Privacy Policy

1. Introduction

BASHKËSIA ISLAME E REPUBLIKËS SË KOSOVËS ("BIK", "we", "us", or "our") operates the Takvimi BIK mobile application (the "App"). This Privacy Policy explains how information is handled when you use the App, the choices available to you, and how to contact us about privacy matters.

This policy is intended to be transparent about the App’s current data practices. The App may offer one-time purchases. It is not used to display advertisements, send marketing emails, or provide AI-based features.

2. Data Controller and Contact Details

For purposes of applicable data-protection law, the controller responsible for the App is BASHKËSIA ISLAME E REPUBLIKËS SË KOSOVËS.

3. Information We Handle

Information you provide directly. The App does not require you to create an account and does not intentionally request your name, postal address, telephone number, email address, contacts, photographs, or camera access. If you contact us outside the App, we will process the information you choose to provide so that we can respond to your request.

Technical and usage information. When the App is installed or used, limited technical information may be processed automatically by the device operating system or service providers supporting the App. This may include IP address, device type, operating-system version, app version, language settings, timestamps, diagnostic information, crash information, and basic interaction or performance information.

Location information. The App does not request or track precise GPS location. A general country or region may sometimes be inferred from an IP address by infrastructure or service providers.

Local storage. The App may store limited settings or content locally on your device so that features function correctly. You can usually remove locally stored information by clearing the App’s data or uninstalling the App.

Purchase information. If you make a one-time purchase, the payment is processed by the applicable app store or payment provider. BIK does not directly receive or store your full payment-card or banking details. We may receive limited purchase information such as the product purchased, transaction identifier, purchase status, date, price and currency, and country or region, as needed to confirm access, provide support, prevent fraud, and comply with legal and accounting obligations.

4. How We Use Information

We use or permit the processing of information only as reasonably necessary to:

• provide, maintain, and improve the App;
• display content and remember basic preferences;
• process, validate, and support one-time purchases and provide purchased content or features;
• protect the App and users against misuse, fraud, or security threats;
• diagnose technical problems and improve reliability;
• respond to questions, complaints, or requests; and
• comply with legal obligations and enforce applicable terms.

5. Legal Bases Where the GDPR Applies

Where the General Data Protection Regulation (GDPR) or comparable rules apply, processing may be based on performance of a contract or steps requested before entering into a contract, including processing a one-time purchase; our legitimate interests in operating, securing, and improving the App; your consent where consent is specifically requested; compliance with a legal obligation; or steps necessary to respond to a request you make.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Third-Party Services

The App may rely on third-party technology providers for distribution, device integration, payments, security, and core technical functionality, including:

• Google Play Services;
• Expo; and
• the applicable app-store payment service, such as Google Play Billing or Apple App Store payment services.

These providers may process technical, device, and transaction information under their own privacy policies and terms. Their practices are controlled by them, not by BIK. The App does not authorize third parties to use information obtained through the App for unrelated advertising by BIK.

7. Sharing and Disclosure

We do not sell or rent personal information. Information may be disclosed only when reasonably necessary to service providers acting on our behalf, to comply with a valid legal requirement, to protect users or the security and integrity of the App, or in connection with a lawful organizational restructuring. Service providers are expected to process information only for the services they provide and subject to appropriate safeguards.

8. International Data Transfers

Some technology providers may process information in countries other than the country where you live. Where applicable law requires it, appropriate safeguards will be used for international transfers, such as contractual protections or another legally recognized transfer mechanism.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to respond to requests, maintain security, resolve disputes, and satisfy legal obligations. Purchase and transaction records may be retained for the periods required for accounting, tax, fraud-prevention, dispute, or legal purposes. Technical information held by third-party providers is retained according to their applicable policies and contractual settings. Information stored locally on your device normally remains until you clear the App’s data or uninstall it.

10. Security

We use reasonable administrative and technical measures designed to protect information against unauthorized access, loss, alteration, or disclosure. No electronic transmission, device, or storage system can be guaranteed to be completely secure.

11. Children’s Privacy

The App is not specifically directed to children under 13 and we do not knowingly collect personal information directly from children under 13. If you believe that a child has provided personal information through the App or in communication with us, contact us so that we can review and, where appropriate, delete it. Different age thresholds may apply under local law.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, and data portability. You may also have the right to withdraw consent and to submit a complaint to a competent data-protection authority.

To exercise a privacy right, email info@bislame.net. We may need to verify your identity and clarify your request before acting on it. Rights may be limited where an exception under applicable law applies.

13. Data Deletion Instructions

To request deletion of personal information held by BIK in connection with the App, send an email to info@bislame.net with the subject “Takvimi BIK App Data Deletion Request”. Describe the information or interaction concerned and provide enough detail for us to identify and respond to the request.

To delete information stored locally on your device, clear the App’s storage/data through your device settings or uninstall the App. Information controlled independently by an app store or payment provider may need to be managed through that provider’s account, purchase, or privacy controls. Certain transaction records may be retained where required for accounting, tax, fraud-prevention, dispute, or legal purposes.

14. External Links and Content

The App may contain links to websites or content operated by third parties. We are not responsible for the privacy or security practices of third-party services. Review their privacy notices before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the App, service providers, legal requirements, or data practices. The revised policy will show a new effective date. Material changes may also be communicated through the App or another appropriate channel.

16. Contact Us

Questions, requests, or concerns about this Privacy Policy may be sent to: